1. What is your return policy?
    We allow returns within 7 days of receiving an order. To be eligible for return, the item must be unused, in its original packaging, and in the same condition as when you received it. For more details, please visit our Refund and Return Policy.
  2. How do I initiate a return?
    To return an item, please email us with your order number and reason for return. Our customer service team will guide you through the return process.
  3. When will I receive my refund?
    Once we receive your returned item, we will inspect it. If the refund is successful, we will process your refund within 5-10 business days and refund the amount to your original payment method. Please allow some time for your bank or credit card company to process the refund.
  4. Do you offer exchanges?
    Yes, we do offer exchanges for defective or damaged items. If you require an exchange, please email or contact us for further instructions.
  5. What shipping methods do you offer?
    We offer a variety of shipping methods, including standard and expedited shipping. You can view the available shipping methods and corresponding fees during checkout.
  6. How do I track my order?
    Once your order is shipped, you will receive an email with your order tracking number and a link to track your order. You can also log in to your account on our website to check the status of your order.
  7. What payment methods do you accept?
    We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express)l and other secure payment methods. You can view all available payment methods during checkout.
  8. Can I change or cancel my order?
    If you need to change or cancel your order, please contact us as soon as possible. If your order has not been processed, we can change it for you. Once an order has been shipped, we will not be able to make any changes or cancellations.
  9. What should I do if I received a damaged item?
    If you receive a damaged item, please contact us immediately at [your email address] with your order number and a description of the damage. We will assist you in resolving the issue, including replacing the item or refunding your money.
  10. How do I contact customer service?
    You can contact our customer service team at or call. Our business hours are Monday to Friday from 9.00am to 5.00pm.
  11. Where can I find product details?
    You can find detailed product information including description, material and care instructions on the product page. If you have any further questions, please feel free to contact us!